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1.
Payments
We accept cash, major credit cards (Visa, MasterCard, American
Express, China UnionPay) and telegraphic transfer for our
transactions. The customer is requested to make the payment
once the order is confirmed.
2. Packing
Unless otherwise agreed, free packing services will be provided
to our customers.
3. Shipping
and Insurance
Once the purchase is confirmed, our customer will receive
an invoice with the descriptions of the items purchased as
well as the amount of payment. We can also help to arrange
shipping and insurance upon client's request, and a detailed
quotation will be provided in advance. Shipment will not be
initiated until the payment is cleared.
4. Damage
When the purchased item is delivered to the shipper for shipment,
the ownership and the risk of loss will be passed to the buyer.
If the item is damaged in the shipping process, the buyer
should contact the shipper and process a claim under the shipper's
insurance policy. Joyce Gallery Limited is not obliged to
refund nor compensate if the item is damaged in the shipping
process.
5. Guarantee
of Authenticity and Refund Policy
We guarantee that the description of the period of manufacture
and the culture of each item for sale in this website and in
our gallery is a true description. If the buyer finds out, by
scientific method, that the description does not hold true,
we will provide a full refund to the buyer. Please note that
this full refund will include only the price of the purchased
item, i.e. it does not include shipping charges, import and
export taxes, custom duties, insurance or other fees incurred
from shipping. We will cancel a transaction and provide a full
refund to the buyer under the following conditions:
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The buyer
has to provide the original invoice or receipt, together
with a test report, which states that the description
about the period of manufacture is inconsistent with the
test result, from one of the following institutions:
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Oxford Authentication
Ltd.; |
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The National Museum of China; |
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The Peking University; |
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C-Link Research & Development
Ltd. (formerly as C&C Authentication Laboratory
Ltd.). |
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The buyer must still be
the owner of the item without disposing any interest to
a third party.
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The item is in its original
condition. |
6. Authenticity
Test
Upon clientˇ¦s request, we can arrange the purchased antique
(potteries and porcelain only) to be tested by Oxford
Authentication Ltd, an antique testing organization operated
by recognized experts in the field. Please note that all testing
fees are requested to pay by the customer in advance, and they
will be borne by the customer, unless the test result concludes
that the purchased item is a modern replica. |
